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Instock eyewear ships as early as 24 hours from time of purchase. Most items ship in 3-4 days or sooner. If your items is backorder you will be notified by email ASAP.
Shipping in the USA is usually 3-4 days with USPS Priority Mail. APO/FPO shipping with USPS Priority mail is anywhere from 4 to 15 days.
All international orders are shipped by USPS International Flat Rate Air Mail and take anywhere from 10 - 20 days to be delivered. Please be aware that your country may levy import customs and duties on any items we ship to you.
All our sunglasses ship with USPS Priority Mail. Tracking numbers are supplied when your item ships. Insurance is available, besure to upgrade to that option at check out!
All international orders are shipped by USPS International Flat Rate Air Mail and currently no tracking or insurance options are available with this type of delivery.
It is preferable to clean your sunglasses with a mild soap. However, if you would like to use a specific glass cleaner it is imperative to use one that does not contain ammonia, as this will strip the uv-400 coating right off of the lens.
When in doubt, DO NOT use Windex as this contains ammonia, but you can use Glass Plus as it is ammonia free. Dry sunglasses with a soft cloth or chamois and store sunglasses in a protective case to prevent scratches. To maintain proper fit, tighten sunglass frames with an appropriate screwdriver.
Immediately contact us by email so that we can rectify the situation. Please include your order number. We ask that you please double check your product choice and shipping information prior to submitting your order. We will be happy to make any changes as needed!
Yes! We use US Postal Service for most of our orders. Click here to read more about Military Shipping
Yes! At SurfEyes we use 128 bit SSL encrypption on all of our check out pages for your protection. When your order is placed at our website, credit card numbers are encrypted using 128 bit secure SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
At SurfEyes we NEVER sell your personal information! The only information we share with 2nd parties would be your shipping information with USPS or UPS to complete delivery of your order!
Due to the high volume of sales we process in general it takes us 1-2 days to pack and ship your order and 3-4 days for delivery time with USPS Priority Mail!
We guarantee your satisfaction.
30 Day Money Back Guarantee: We are sure that you will love owning any of our Arnette Sunglasses! When you buy any of our Arnette Sunglass models form SurfEyes.com your get a 30 day money back guarantee! If you don't like your item for any reason you can return them for a full refund of your purchase price provided that you file a money back return request within 30 days of delivery...READ MORE
FREE Breakage Protection Gurrantee: All Sunglasses purchased from SurfEyes.com come with Free Breakage Protection for six months! We want you to know we have your back so you can go out and live life without worrying about damaging the eyewear you need to look good while surviving everyday ups and downs...READ MORE
1 Year Manufactures Warranty: Arnette warrants all Arnette sunglasses against breakage due to defects in material and workmanship for one year from the date of purchase...READ MORE
From the US please ship your return or exchange to the address shown below. Be sure and send it back insured and with delivery confirmation for your protection. We do not accept postage collect items. SurfEyes.com Returns 1861 North West Dr Point Pleasant, New Jersey 08742
From outside the US: Please ship your return or exchange via surface or airmail. We're sorry, we cannot accept returns shipped via FedEx or UPS from a non-US address. SurfEyes.com Returns 1861 North West Dr Point Pleasant, New Jersey 08742 USA
Recipts: We encourage you to include your receipt in order to help us process your return more quickly. However, we'll accept your return without the original receipt. If you return an item without a receipt, please help speed processing time by telling us the date you purchased the product.
If you do not have your packing slip, please follow these steps:
Write a note describing how you want us to handle the return. Would you like us to exchange the item, issue a Gift Certificate, issue a refund or credit the card originally charged, or other (please explain)?
Let us know why you are returning the item (for example; wrong size, wrong item, didn't like the color, damaged in transit, etc.).
Specify the name and address to which we should send your refund or exchange.
Please provide an email address, fax number or telephone number (specify day or evening) in case we have questions.
Ship your return to us (see above).
Exchanges: Exchanges originating from, and shipping to, US addresses are usually delivered within two weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipping outside the United States usually take from 4-6 weeks.
