Warranty Instructions for all Gatorz Sunglasses!
Gatorz Sunglasses 1 Year Manufacturers Warranty Term & Conditions
All sunglass warranties are filled directly thru Gatoz Eyewear Inc.
Manufacturers Limited Warranty: Gatorz Aluminum Eyewear will be warranted to the original purchaser for one full year from the date of purchase against any defect in materials or workmanship. Gatorz will repair or replace, at our option, any pair of Gatorz Aluminum Eyewear found to be defective. Gatorz limited warranty program does not apply to damage caused by improper use, normal wear, including lens scratching or accidental breakage. PRODUCT MUST BE ACCOMPANIED BY A PROOF OF PURCHASE. All repairs will generally be completed within 3-5 working days and then returned via Postal Service. International shipping rates will apply.
Down load your own Gatorz Warranty Registration Card
Dwonload the original Gatorz MFG Warranty
LIFETIME REBUILD AGREEMENT:
This agreement applies to any Gatorz Aluminum Eyewear owner for the lifetime of your sunglasses. Gatorz will rebuild and precision tune each and every part of your sunglasses to the quality and standards that originally went into your Gatorz Aluminum Eyewear. If for any reason we cannot repair your sunglasses, we will replace them with a brand new pair at the rebuild cost. All repairs will generally be completed within 3-5 working days and then returned via UPS Ground. International shipping rates will apply.
REBUILD COSTS: WRAPTOR, RADIATOR, VECTOR, VELOCITY, DEMORA, BATRAY, FUSION, STARLITE, ELEMENT, SHADOW, CONVERTER,
*STANDARD REBUILD $ 49.00 (USD) Same colour frame & lens
*UPGRADED REBUILD $ 59.00 (USD) One colour change on lens colour only
*CHANGE FRAME STYLE OR COLOUR $ 49.00 (USD) Credit towards a new frame at the suggested retail price.
Warranty shipping rates are responsiblity of customer. Warranty shipping & handling within USA $8.00.
HOW TO SEND IN A WARRANTY CLAIM ¨ Call Gatorz, (800) 767-4287, if you have any questions or concerns regarding the Gatorz warranty policies and/or procedures.
¨ Pack your eyewear in a cardboard box and use a shipping service that provides both insurance and tracking capabilities to ensure a safe delivery.
¨ Gatorz will not be held responsible for packages lost in transit.
Please include the following information in your package:
¨ Your name, the return address, telephone number, & proof of purchase.
¨ A brief description of the problem or services you are requesting.
Mail All Correspondence To:
GATORZ EYEWEAR
12925 Brookprinter Place, Suite 200
Poway, California 92064
(858) 748-5551
(800) 767-4287
For your protection, please ship your Gatorz sunglasses using a traceable shipping method (UPS or insured mail), as we can only be responsible for what we actually receive. Please package the glasses in a box with adequate padding material to protect against movement and impact during shipping.
We appreciate your business and will do our best to accommodate your request.
All Gatorz lenses block 100% of UV radiation.
Scratched lenses are considered normal wear and are not covered under warranty. (See Free Breakage Guarantee)
Did you buy them from us? If the Gatorz sunglasses you are having trouble with were purchased from www.SurfEyes.com you may be eligible for a discounted replacement pair directly from us at www.SurfEyes.com - (See Free Breakage Guarantee)
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