Warranty Instructions for all Spy Sunglasses!
Spy Sunglasses 1 Year Manufacturers Warranty Term & Conditions
All sunglass warranties are filled directly thru Spy Optics.
Manufacturers Warranty: Spy provides a one-year warranty from the date of purchase to replace any product or portion thereof,which is deemed a manufacturer’s defect. Scratched lenses, as a result of normal use, are not covered by this warranty.
For warranty or repair service, please follow these easy steps: 1. Call Spy at 800.SPY.EYES or email warranty@spyoptic.com to first acquire a return authorization number (RA#).
2. Write the R.A.# on the outside of the package. Packages received by Spy with no R.A.# visible will be refused and returned to sender.
3. Send your Spy sunglasses with the following information inside the package: A copy of your receipt dated within one year from an authorized Spy dealer. If you do not have the receipt, we can replace your frame for a nominal processing fee. However discontinued sunglass styles must be accompanied by a receipt.
Include a written description of the problem or services that you are requesting with your name, return address and daytime phone number. Our warranty department will contact you regarding the replacement charges. Lens Replacement Service:If your lenses are scratched and you wish to replace them, Spy will gladly send you a new set for a nominal fee.
Please follow the steps listed above and send your package to:
SPYLAB2070
Las Palmas Dr.
Carlsbad, Ca. 92009
For your protection, please ship your Spy sunglasses using a traceable shipping method (UPS or insured mail), as we can only be responsible for what we actually receive. Please package the glasses in a box with adequate padding material to protect against movement and impact during shipping.
We appreciate your business and will do our best to accommodate your request.
All Spy lenses block 100% of UV radiation.
Scratched lenses are considered normal wear and are not covered under warranty. (See Free Breakage Guarantee)
Did you buy them from us? If the Spy sunglasses you are having trouble with were purchased from www.SurfEyes.com you may be eligible for a discounted replacement pair directly from us at www.SurfEyes.com - (See Free Breakage Guarantee)
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